The short answer is, Yes you do. It is inevitable
that there may be damage to your goods inspite of the best
intentions of the best removalist. It should be remembered
that furniture was never supposed to be moved and was not
built to withstand being jolted in a truck, even with the
best packing.
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You need to make arrangements to have a person
who will act as your agent and can take delivery of your
goods at the time you have agreed with the removalist if
you are unable to be there yourself. If you can't do this,
you may need to make arrangements with the removalist to
store your goods until you can take delivery. Under no circumstances
will your property be left at an address without you being
in attendance. In this situation, there may also be a storage
fee, extra handling charges and a redelivery fee.
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This depends on the arrangements you make
with the removalist. It should be clearly stated on the
contract at the time of signing.
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This needs to be agreed between you and the
removalist before the job is commenced. In most instances
you will be expected to pay upon uplift, except on local
removals where payment may be agreed when delivery is made.
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You can pack your own boxes but if there
are any breakages in those boxes, the removalist will take
no responsibility nor will these items be covered by insurance.
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Yes. If you are in any doubt, you should ask
the removalist before you begin the removal if this charge
is included in the price and if it is not, how much extra
it will be.
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If it can be proved that the removalist was
negligent in causing the damage or that he did not use due
care and skill, you may be able to request that they repair
any damage. However, if there is damage and there was no
negligence displayed, the repair will need to be paid for
by insurance. If you are not insured, you will have no recourse
to any compensation.
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You should have an AFRA or industry approved
contract and your insurance forms. If you are moving interstate
or into storage, you should also have an inventory that
should be signed by both parties at uplift and at delivery.
It is unwise to proceed with any removal if you do not have
a contract.
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You should be given all the information by
your chosen removalist, or request a full copy of the free
Moving Guide Kit from AFRA.
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Moving plants is fraught with dangers. You
should consult with your removalist. Some will be happy
to move your plants others will not. In circumstances where
you are moving goods into storage, storing plants is not
practical. In some instances, moving plants interstate is
forbidden, depending on State importation laws.
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Using an AFRA removalist affords you the
protection you are seeking regarding your rights. Because
of the strict membership criteria, AFRA members are recognized
as professional companies who are committed to performing
an efficient and trouble free removal.
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Yes. Your removalist will be able to assist
you with storage. In most instances they have storage facilities
that are specific for furniture storage and afford the best
security available.
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These are available from your removalist.
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If you are moving from one house to another
on the same day, your furniture will be picked up and delivered
in the same vehicle. If you are moving interstate, your
furniture may be re-stowed at the removalist depot and made
ready for a longer journey. You should ask your removalist
if you have any concerns.
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Back loading is a term first coined in the
late 19th century when horse and carts were used. It means
picking up a load in a town they have just made a delivery
to. Many people mistakenly believe that this means of carrying
costs are cheaper. This is not necessarily the case as the
costs are not reduced simply because they have to return.
However, you need to speak to your removalist about this.
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You can do this, but unless you have training
as a packer, it is unlikely you will have the skill to do
this correctly. It may also affect your insurance and if
there are any breakages, the removalist cannot be held responsible.
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You are not expected to do this. However,
providing water for the workmen is much appreciated.
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Not necessarily. If you are concerned with
the flooring being damaged, you should mention this to your
removalist. There are excellent coverings available that
give protection.
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The plastic used by removalists to cover
furniture is specially designed for this purpose. However,
if your furniture is damp before it is wrapped, there may
be problem. If the removalist notices any dampness, they
will point this out to you and most probably refuse to cover
in plastic, but use removal blankets as an alternative.
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You should always refer to the manufacturers
instructions. It is imperative that washing machines be
prepared properly as these are easily damaged. It is not
the removalist's responsibility to do this and any damage
resulting will not be the removalist's responsibility.
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This should be emptied and wiped clean throughout.
If it is going into storage, wiping the interior with vanilla
essence will help keep any mildew at bay. The removal company
will store the fridge in accordance with manufacturers recommendations.
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If the removal occurs on the same day and
all boxes and jars are properly sealed, this is possible.
No food will be acceptable for storage unless it is canned
or vacuum-sealed.
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