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The AFRA Code of Conduct sets out certain
minimum standards expected of members of the Australian Furniture
Removers Association Incorporated so that clients may, with
confidence, place their work with a member.
(a) Quotations must be on approved stationery.
(b) The contract conditions used must either be the AFRA Contract
or one approved by AFRA.
(c) An option of insurance must be made available to the client.
If the option of insurance is arranged through The Member,
a document specifying the terms of the insurance must be made
available to the client prior to the work being carried out.
The Member must maintain an office with public
access that is in accordance with Local Council regulations.
These premises must be adequate and suitable for the work
undertaken and as stated in the member's advertising.
(a) Members will provide adequate staff for
the work undertaken.
(b) An AFRA member is expected to maintain a regular staff-training
program.
(a) Vehicles must be suitable in all respects
for the work undertaken, maintained at least to the standards
required by legislation, fully enclosed, and kept clean, both
internally and externally.
(b) The Member must ensure that all materials and equipment
used are in a safe and sound condition, adequate for the work
to be undertaken and able to meet relevant Occupational, Health
and Safety standards.
6. Insurance
Members will maintain adequate insurances in respect of potential
claims against them including:
(a) Fire, flood, collision, and overturning insurance
(b) Public liability;
(c) Motor vehicle third party property damage.
(a) The Member agrees to make every effort to
deal promptly with any complaint received from a client..
(b) When any complaint is made about a member to the Association,
whether by a client or another member, the member will provide
the Association with such information as it requests, within
fourteen (14) working days, and will fully co-operate with
the Association in the resolution of such complaint.
In the case of a dispute between a client, or a member and
another member, and at the request of the client or member,
the member concerned recognises that the Association is entitled
to determine any such dispute and agrees to be bound by such
determination.
Each member agrees to procure and maintain a
bank guarantee, for each region, in favour of the Association.
(a) Any change of services and/or facilities
must be promptly notified to the Association.
(b) The member will participate in Association meetings and
activities.
(c) An audit will be conducted by the Association on every
member at the end of the first 12 months membership and thereafter
every 4 years.
(d) The member will display a notice to the effect that they
a member of the Association and is bound by the terms of the
Code of Conduct.
Members are expected at all times to co-operate
with other members, particularly in the event of unforseen
difficulty or emergency which would otherwise adversely affect
the level of service being provided to a client or clients.
The Member will not advertise, or hold himself
out as providing services that are not in fact provided and
will not in any other way engage in false or misleading advertising.
Members will at all times comply with all relevant
industrial relations obligations, including relevant industrial
awards, individual or collective workplace agreements, and
all relevant State and/or Commonwealth statutes for employment
related issues, including but not limited to superannuation,
workers compensation, occupational health and safety, employment
protection and equal employment opportunity.
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